CallDesk AI answers the calls you miss, texts the caller a booking link, and can take a deposit or the full price up front. No new hardware, and your customers keep ringing your usual number.
No card needed to start.
If a missed call costs you a filled slot, it fits. Mobile trades collect the customer's address and access notes.
CallDesk AI sits behind your existing line and only picks up the calls you don't.
When you're busy or don't answer, the call forwards to CallDesk AI. The caller hears your business name and can press 1 to book.
A booking link arrives by text and they can hang up straight away.
They pick a time and, if you choose, pay a deposit or the full price. The money goes straight to your Stripe account. Reminder texts go out within 24 hours of the appointment and on the morning.
Every plan includes your CallDesk24 number and a step-by-step guide to switching on call forwarding. 7 days free, no card needed to start. Prices are monthly, + VAT where applicable.
CallDesk24 (CallDesk AI) is a missed-call-to-booking service for UK appointment-based businesses such as salons, barbers, tattoo studios, mobile hairdressers, driving instructors and therapists. When a call goes unanswered, the caller is texted a booking link so they can book and, if you choose, pay a deposit or the full price straight away.
Your unanswered or busy calls forward to CallDesk24. The caller can press 1 to get a booking link by text or press 2 to be put through to your reception. They pick a time on your booking page, pay by card through Stripe if you take payment up front, and you get a text about the booking. Customers also get reminder texts before the appointment.
Solo is £29 a month with 150 texts. Call Assist is £39 a month with 100 texts. Booking Engine is £69 a month with 250 texts. Growth & Retention is £99 a month with 500 texts, but its rebooking, win-back and waitlist features are not available yet. Prices are + VAT where applicable. Every plan starts with a 7-day free trial.
No hardware. Your customers keep calling your existing number. You switch on call forwarding for unanswered calls using the codes already built into your phone. We give you your CallDesk24 number and a step-by-step guide in your dashboard.
Yes. You choose whether customers pay a deposit to hold the slot, pay the full price up front, or just save their card so you can charge a fee you set if they cancel late or don't turn up. Cancelling in time is always free with a full refund. Payments are taken by Stripe and go straight into your own Stripe account. CallDesk24 does not take a cut of your customers' payments; its income is the monthly subscription.
No. On Solo, Booking Engine and Growth you set your weekly opening hours once and bookable times are created automatically for the next eight weeks, topped up every day. You can add days off for holidays, and you can still add or remove single times by hand. Existing bookings are never touched.
Yes. Every plan has a 7-day free trial and no card is needed to start. The trial includes 7 days' worth of your plan's monthly texts (for example 58 on Booking Engine, 35 on Solo, 23 on Call Assist). When you subscribe you get the full monthly amount. If you do nothing after day 7 the service pauses and you are not charged.
Any UK business that runs on booked time, including hair salons, barbers, nail and beauty studios, tattoo studios, car detailers, therapists and mobile trades such as mobile hairdressers and driving instructors. The Solo plan collects the customer's address for businesses that travel to their customers.
The Call Assist plan texts callers a link to the booking system you already use, such as Fresha, Setmore or Treatwell. Live two-way calendar sync with Google or Square is not available yet.
A text cannot be sent to a landline or a withheld number, so those callers are put straight through to your own number.
No card needed to start. Add one to keep going after day 7, or do nothing and it pauses. You are never charged without a card on file.